Privacy Policy

Last Updated: May 22, 2025

1. Introduction
Welcome to Luna, an enhanced audiovisual learning platform that helps users maximize their learning from podcasts. This Privacy Policy explains how Luna ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our mobile application and related services (collectively, the "Service").We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Data Collection
2.1 Information You Provide to Us‍
We collect information you provide directly to us when you:Create or modify your account (email address, password, name, display name, photo URL)
Set up your profile (learning preferences, topics of interest)
Use interactive features (notes, highlights, comments, if and when such features are available)
Contact customer support
Provide feedback or respond to surveys

2.2 Information We Collect Automatically
When you use our Service, we automatically collect the following information associated with your user account:Usage Data: Information about how you interact with the app (features used, time spent, actions taken).
Device Information: Device type, operating system, unique device identifiers (as provided by the operating system).
Log Data: IP address, browser type (for web usage), pages visited, access times and dates. This data is standard for app and web services and helps us with diagnostics and security.
Location Information: General location (country, city) derived from IP address. We do not request or track precise GPS location.
Learning Activity & Preferences:
Playback Positions: We store your last playback position (timestamp) and preferred playback speed for audio tracks you listen to. This allows you to resume playback seamlessly.
Listening History: We record segments of audio tracks you have listened to, including start and end offsets, and when these segments were recorded. This helps calculate your listening progress and may include associated podcast and episode identifiers (GUIDs, feed URLs) if applicable.
Manual Track Completions: If you choose to mark a track as "finished" manually, we record this preference.
Content Interactions:
Saved Episodes: We keep a list of podcast episodes you explicitly save for later access, including when you saved them and associated podcast/episode identifiers.
Podcast Subscriptions: We maintain a list of podcasts you subscribe to, including when you subscribed and associated podcast identifiers (GUIDs, feed URLs).
Profile Timestamps:
Creation Timestamp: We record when your user profile was created.
Last Updated Timestamps: Various records associated with your activity (like playback positions, listening history, saves, subscriptions) include timestamps indicating when they were last updated on our servers.
This automatically collected data is tied to your user ID to provide personalized features and improve the Service.

2.3 Information From Third Parties
We may receive information about you from:Authentication providers when you sign in (e.g., Google, Apple), such as your email address, name, and profile picture if you authorize this.
Podcast providers and platforms (listening history if you connect external accounts, where applicable and if you explicitly authorize such a connection).

3. Use of Data
We use your information for the following purposes:

3.1 Service Provision and Improvement
Provide, maintain, and improve our Service, including features like resuming playback, tracking listening progress, managing your saved content and subscriptions.
Process transactions and manage your account.
Personalize your experience and deliver relevant content and features based on your listening activity and preferences.
Develop new features and offerings.
Monitor and analyze trends, usage patterns, and service performance to improve the app.

3.2 Communication
Send you technical notices, updates, and administrative messages
Respond to your comments and questions
Provide customer support
Send you marketing communications (subject to your preferences)
Notify you about changes to our Service

3.3 Safety and Security
Detect, investigate, and prevent fraudulent transactions, abuse, or other illegal activities
Debug to identify and repair errors
Protect the rights, property, or safety of our users and others

4. Data Sharing
We may share your information with:

4.1 Service Providers
Third-party vendors who perform services on our behalf, such as:Cloud storage providers
Analytics services
Customer support platforms
Payment processors
These providers are contractually obligated to use your information solely to provide services to us and in accordance with our instructions.

4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests, such as:Court orders
Subpoenas
Government investigations
To protect our rights, privacy, safety, or property

4.3 Business Transfers
In connection with a substantial corporate transaction, such as:A merger, acquisition, or sale of assets
In the unlikely event of bankruptcy, insolvency, or reorganization

5. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.Data is encrypted in transit and at rest
Access to user data is restricted to authorized personnel
Regular security assessments and updates
Monitoring for suspicious activities
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention
We retain your information for as long as your account is active or as needed to provide you the Service. We may retain and use your information as necessary to:Comply with our legal obligations
Resolve disputes
Enforce our agreements
Protect our legal interests
When we no longer have a legitimate need to process your information, we will delete it or anonymize it.

7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:

7.1 Account Information
You can update or correct your account information (such as display name, photo URL) at any time by accessing your account settings within the app. For changes to your email address, please contact support.

7.2 Marketing Communications
You can opt out of marketing communications by:Following the unsubscribe instructions in emails
Adjusting your notification settings in the app

7.3 Data Subject Rights
You may have the right to:Access your personal data, including your profile information, listening history, saved episodes, subscriptions, and playback positions.
Correct inaccurate data.
Delete your data (right to be forgotten). Deleting your account will remove your profile and associated data as described in our data retention policy.
Restrict or object to processing.
Data portability (receive your data in a structured, machine-readable format). We are working to provide a comprehensive data export feature.
Withdraw consent (where processing is based on consent).
To exercise these rights, contact us at hello@lunacast.ai.

8. Children's Privacy
Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information of a child under 16, we will delete that information immediately.

9. International Data Transfers
We are based in the United States and process information on servers located in the United States and other countries. By using the Service, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.For transfers from the EEA, UK, or Switzerland to countries not deemed adequate by the European Commission, we employ appropriate safeguards such as standard contractual clauses.

10. GDPR Compliance
For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on:Contract: Processing necessary to provide the Service
Legitimate Interests: Business purposes that are not overridden by your interests or rights
Consent: Where you have explicitly consented to the processing
Legal Obligation: Compliance with laws and regulations

11. CCPA/CPRA Compliance (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you specific rights:

11.1 Right to Know
You can request information about:Categories of personal information we collect (e.g., identifiers like email/name, internet activity like usage data and listening history, commercial information like subscriptions and saved items, audio-visual information like playback positions).
Specific pieces of personal information we have about you.
Categories of sources from which information is collected (directly from you, automatically from your use of the Service, from third-party authentication providers).
Business purposes for collecting or sharing information (e.g., providing and improving the service, personalization, account management, security).
Categories of third parties with whom we share information (e.g., service providers for cloud storage, analytics, customer support).

11.2 Right to Delete
You can request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out
You can direct us not to "sell" or "share" your personal information (as those terms are defined in the CCPA/CPRA).

11.4 Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.

11.5 Authorized Agent
You can designate an authorized agent to make requests on your behalf.To exercise your California privacy rights, contact us at hello@lunacast.ai.

12. Cookies and Tracking Technologies
We use cookies, local storage, and similar technologies for:
Keeping you signed in
Remembering your preferences
Understanding how you use our Service
Improving your experience

You can manage cookie preferences through your browser settings. Note that blocking certain cookies may affect your experience using our Service.

13. Third-Party Links and Services
Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.We will provide more prominent notice if we make material changes, such as through an in-app notification or email.

15. Contact Us
If you have any questions about this Privacy Policy, please contact kjetil@hulelab.com.

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